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Communication skills

• Verbal, electronic, visual and written communications methods and appropriate media (including sketching, modelling, digital and electronic techniques) to represent the testing, analysis and critical appraisal of complex design proposals to lay audiences and other professionals
• Critical appraisal of the most appropriate techniques of architectural representation
• Techniques for the production of documentation and reports which are clear, logical, analytical and which record changes and decisions
• Interpersonal skills including listening, responding to and giving feedback, teamworking, persuasion, negotiation, handling difficult people
• Skills to make clear, informative and persuasive presentations to clients, planning committees and other groups through use of IT, drawings, models, persuasion skills and other techniques.

ICT skills

This could include knowledge and experience of:

• different CAD packages, as well as mapping, 3D modelling and other IT tools for drawing, representations and planning
• office systems such as Microsoft Office, PowerPoint, Outlook, Excel.

Client management

The maintenance and development of skills for obtaining and maintaining good client relations which could include:

• interpersonal skills
• clear and persuasive communications skills
• recording techniques
• definition and and recording of a client’s objective with a detailed brief
• getting the brief right
• management of the various stakeholders on projects
• management of client expectations and changes.

Knowledge of written confirmation and tracking and recording agreed changes and approvals.