RIBA for clients

The RIBA Client Liaison Group, chaired by Nigel Ostime of Hawkins\Brown and including Stephen Hodder MBE of Hodder Associates, was set up to understand clients' experience of architects and the value they bring to the project team.

Survey results

The results from the inaugural 'Working with Architects' survey were announced at the RIBA small practice conference (Guerrilla Tactics) in London on 9 November 2016

Nearly 1,000 clients, a third of them private domestic clients, took the survey after its launch by RIBA Immediate Past President, Stephen Hodder MBE and the broadcaster Kevin McCloud at Grand Designs Live London in May.

The findings will benchmark client attitudes, inform future RIBA policy, and for the first time gather a body of evidence demonstrating the value of working with architects.

They will also give valuable insights into what clients want, information that architects can use to improve how they win and deliver work.

Download a summary of the report here.

Regional Roadshow

Working with our partners, we are holding a series of events over the next few months to share the results of the Client Survey and encourage discussion with clients.  We hope to elicit genuine insights, sending the audience (clients and architects) away fired up to make the kinds of positive change that, the RIBA hopes, will promote mutual understanding and, as a consequence, a more effective, more sustainable, more resilient built environment.  For further details about the programme, contact clientservices@riba.org.  

Dates confirmed so far are:

16 May: Constructing Excellence evening seminar, Croydon
24 May: Constructing Excellence breakfast seminar, Leeds
6 June: Constructing Excellence, Newcastle
6 June: Vision London: Olympia, London
10 October, UK Construction Week, Birmingham
4 October: Constructing Excellence, Exeter

About the RIBA Client Liaison Group

For three years now the RIBA Client Liaison Group has engaged with clients to develop architectural knowledge by listening and learning and feeding back to the profession. The objective is to provide architects with researched insights into the changing needs to major categories of clients so that we can shape our services to better support their outcomes.

Phase one - Client & Architect

In the first phase of the initiative (2013 - 2015), we engaged with some 500 clients, gathering evidence through roundtable discussions and one-to-one filmed interviews by sector.  We covered contractor-led procurement, housing, retrofit, local authorities, schools, workplace, commercial developers, healthcare, heritage, transport & infrastructure and sport & leisure sectors.

Client & Architect report

Findings are summarised in the influential report ‘Client & Architect – developing the essential relationship’, free to download. 

Phase two

Phase two includes the Working with Architects survey and work to pilot the Clients into Schools of Architecture programme. 

Follow us on twitter @RIBA #RIBAforClients #workingwitharchitects

contractor clients

Click here: The More for Less Agenda. 

Housing clients

Click here: Creativity, Trust and Safe Hands 

local authority clients

Click here: Reliable regeneration 


Click here: Rise to the challenge


Click here: Working over time

Commercial Developer Clients

Click here: Create Value, Lead, and Follow Through

Healthcare Clients

Click here: Understand the changing context of healthcare delivery 


Astley JMiller
Click here: Protect the past and secure the future...


Coming soon...

transport infrastructure

kings cross hufton crow
Click here: Demonstrate adaptive measures to be competitive.