Others: £102 (£85 + VAT)
RIBA student members: £18 (£15 + VAT)
RIBA CPD Club Members: Free of charge RIBA/CIAT members: £70.80 (£59 + VAT)
Clear, concise, user-friendly communication is vital to successful business and project outcomes. Never more so when the going gets tough and people are not seeing eye to eye. Whether you are talking to clients, contractors, other consultants, the wider design team or planners, when lack of clarity raises its head and the heat gets turned up, you need a powerful set of transformative skills to get the conversation back on track to achieve the results you need.
The truth is many of us are not confident handling these kinds of situations. Differing communication styles can quickly lead to frustration for both parties, resulting in stress, lack of progress and, in worse case scenarios, heated exchanges or open confrontation.
In this engaging, hands-on workshop you will identify and explore how hugely influential non-verbal communication is in all of your professional interactions, for better or worse. You will learn to access a powerful resource state to remain calm and focused when under pressure, while recognising and adapting to key behaviours others use to positively influence your audience and win them over. You will discover the four key modes of responding to a 'negative' message, and have the opportunity to utilise a powerful needs-based model of communication to move the most challenging communication scenario towards a successful win/win outcome.
Speaker: Richard Fallon, Partner, Communicate Now