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RIBApix

Frequently asked questions

Our FAQ section contains information that we are commonly asked by our customers. If you need information about our site, products or your order please read through this information as we may be able to save you a phone call.

Can members of the general public buy our images and framed prints?

Yes. Anyone can purchase our images as a framed print, or a licence for use in printed or online media.

How do I use the site?

RIBApix is an archive service that allows you to purchase images for use as posters, framed prints or digitally licenced images.

You can search for images by entering your terms into the quicksearch bar at the top of the page or by clicking the browse button

For more information on how to use the site please see our simple Using RIBApix page.

Can I use a downloaded image in University Work?

Please refer to our Terms and Conditions for rights and usage queries.

I've downloaded my image but where did it download to?

Each web browser has its own setting for where downloads are sent to, please refer to your browsers settings or preferences to see this location.

What size options are available for prints?

Size options may vary based on the quality of the original image source. Please refer to the size options on the product page of your chosen image for full details.

How long does it take for my framed or unframed print to arrive?

Art Prints
Every effort will be made to dispatch the Goods in your Order within seven (7) working days and in any event within 28 days from receipt of your Order.

Framed Prints & Limited Edition
Prints Every effort will be made to dispatch the Goods in your Order within fourteen (14) working days and in any event within 28 days from receipt of your Order.

How are framed prints packaged for delivery?

Each framed print will be shipped in appropriate packing materials for delivery to prevent damage.

Why does my print has a blue tint?

The glaze has a blue protective film which is used during transport. You need to remove this before hanging your print. Wipe the film with a damp cloth before removing to prevent static.

Why does my print have imperfections or blemishes?

Our archive contains images from a variety of sources including scanned photos, digital images and technical drawings. This can result in varying degrees of image clarity which is entirely normal; particularly on larger images. We make every effort to reproduce the print as closely as possible to the original.

Can I return my print if I don’t like it?

Each print is made to order. If you decide to cancel or return your order, it is unlikely we could sell it again at full price. Therefore, a cancellation fee of 20% of the order price will apply. You will also need to pay the cost of returning the unwanted print to us. Please refer to our terms & conditions for more information.

Do you ship internationally?

Yes we ship worldwide, excluding the following countries:
Armenia, Azerbaijan, Belarus, Bulgaria, Croatia, Georgia, Romania, Ukraine, Morocco, Turkey, Macedonia, Bosnia Herzegovina, Albania, Serbia, Indonesia, Uganda and Nigeria

How do I log in and out of my RIBApix account?

To log into the site click the 'User Login' button at the top of the screen next to the search box.

To log out of the site click the 'Log Out' button on the left hand side of the screen in the 'My Account' area.

Can I complete or change my order by phone? 

Due to the nature of our personalised products we are unable to take orders over the phone. Our website is designed to capture all of your requirements for creating your framed print in a faster and more efficient manner.

If your order cannot be fulfilled through the site (due to the nature of your requirements or the image not currently being available on RIBApix) please contact us at enquiries@ribapix.com or for special order quotes please call 020 7307 3627

Can I check the status of my order or delivery?

Please allow 14 working days for delivery of your print. If your order has not been received after this time please email us at enquiries@ribapix.com or call us on 0115 841 4016 (Mon – Fri 9am – 5:30pm).

What payment methods do you accept?

You can pay either by VISA or Master Card . We are unable to accept American Express, Electron cards, cheques, cash, or postal orders through the post. Orders will only be processed if you provide the card holder's name as it is shown on the card together with the postcode that appears on the card statement. No responsibility can be taken by RIBA or Internova for incorrect or incomplete details submitted on the website.

Is your website secure?

Yes our website is secured using the latest security and encryption services to protect your personal data.  All information is encrypted and transmitted using Secure Sockets Layer (SSL) protocol.

What is your image takedown policy?

RIBApix takedown policy

Images on RIBApix are subject to the takedown policy below. If we are contacted by a possible rights-holder we will remove the material in question from our website until we have been able to assess the case, and if appropriate we will ensure the material is removed permanently.

RIBAPIX TAKEDOWN POLICY

To contact us about removal of material, please email our Imaging Services team at RIBApix@riba.org, or write to us at:

RIBA Imaging Services
66 Portland Place
London W1B 1AD, UK

We will always act in good faith but from time to time we may publish material online that inadvertently is in breach of copyright, contains sensitive personal data or includes obscene or defamatory content.

If we receive a request to remove material from RIBApix we will immediately remove the material in question. A review panel (the Panel) will then assess the request and consider it on its merits. The Panel will aim to respond definitively within four weeks, but may require additional time to seek external advice where appropriate.

The Panel may direct continued withdrawal of the material if at least one of the following applies:

  • The material is protected by copyright and the copyright-holder refuses permission for it to be made available online.
  • The material is personal information about someone who is still alive and continued online access would be unlawful or unfair to him or her under the Data Protection Act 1998 or would breach his/her or his/her family’s right to a private and family life under the Human Rights Act 1998.
  • The material is personal information about a deceased individual that requires restriction in accordance with RIBA’s Privacy Policy.
  • The material is defamatory or obscene.
  • The material acquires sensitivity by virtue of being made available online.

Where material is removed for reasons of data protection or sensitivity, its removal will be considered as temporary and it will be restored at a date decided by the Panel once its sensitivity is deemed to have subsided. Where material is removed for reasons of copyright, its removal will be considered as lasting until such time as copyright in the material expires or until the rights-holder agrees that the material may be reinstated.