Foreword by Paul Monaghan, Allford Hall Monaghan and Morris, Architects ix Preface - 'My Why' xi Acknowledgements xiii Note to the reader xv Abbreviations xvii 1 Introduction - the CIOB Design Manager's Handbook 1 Context, scope, audience and structure 2 Process 19 Project context, processes, CDM, cost management 3 DMTCQ 59 The Design Management Benchmark, a framework model for Design Management based on Time, Cost and Quality 4 Tools 63 Generic tools to control design production and design development 5 Procurement 91 Main procurement routes, Employer's Requirements/Contractor's Proposals 6 Value and innovation 101 Value management, innovation and DM 7 People 111 Context, tsunamis, tribes and people 8 Training 123 Roles, skills, training 9 Quality 127 Urban and environmental context of design, quality, legacy 10 Stories 133 People, projects - some stories 11 Future 145 Context, external and internal factors, BIM, DM2050 Afterword 161 Addendum - October 2012 163 Appendices 165 A Lean Project Delivery - Alan Mossman, Glenn Ballard & Christine Pasquire 165 B The 'ADePT' methodology - Paul Waskett and Andrew Newton 191 C Choosing by Advantages - Alan Mossman 197 D Delivering value - A Guidance Note for Design Managers - Michael Graham 201 E Style, Behaviours & your 'Leadership Moments' - Saima Butt 209 F Educating the Design Manager of the future - Paula Bleanch 213 G Facilitating workshops - John Eynon 221 Bibliography/Resources/Further Reading 223 Index 229