Chapter 1: Construction organizations, including personnel issues Chapter 2: Procurement, including pricing and delivery methods Chapter 3: Construction contracts, including insurance and bond issues Chapter 4: Estimating Chapter 5: Schedules and schedule control Chapter 6: Subcontractors and suppliers Chapter 7: Start-up, including preconstruction, mobilization, and value engineering Chapter 8: Communications, including RFIs and submittals Chapter 9: Pay requests, including liens, lien releases, and retention Chapter 10: Cost control, including lean construction Chapter 11: Quality and safety controls Chapter 12: Change orders Chapter 13: Claims, including dispute resolution techniques Chapter 14: Advanced topics, including close-out, BIM, and sustainability Appendix A: Abbreviations Appendix B: Glossary