Returns information

Cancellation

Customers may cancel their order at any time prior to despatch by e-mailing our Customer Service team orders@books.riba.org  A refund will be made as soon as possible after the customer cancels, but within 30 days at the latest.

Refunds will be issued by the same payment method i.e. debit card payments will be refunded to the same debit card.

Return of Damaged or Incorrectky Despatched Goods

Return of damaged or incorrectly despatched goods In the event that customers wish to return goods which are damaged or incorrectly despatched, a complete refund for the goods and the original despatch costs will be provided. Customers wishing to return damaged or incorrectly despatched goods should firstly contact our Customer Service team on +44 (0)20 7496 8383 or email sales.bookshops@riba.org to request details of our freepost returns address. RIBA Bookshops will bear the full cost of returning the goods using a freepost address, or by arranging to have the goods collected. The goods should be returned (with original packaging if possible, along with a returns form.

Returns and Refunds

Customers wishing to return unwanted, incorrect or damaged goods may do so up to 14 days after the invoice date for UK customers and 28 days for overseas customers.

Plese e-mail sales@books.riba.org for a returns form  which must accompany any returned items.

No refunds are given for electronic documentation/downloads including RIBA Agreements Online. Return of goods Goods must be returned in a re-saleable condition with original packaging if possible. The customer must arrange for the goods to be returned at their expense; a refund for the goods (excluding original despatch costs) will be provided.

Retgoods should be sent to: RIBA Bookshops Returns Department 28-42 Banner Street LONDON EC1Y 8QE UK Return of damaged or incorrectly despatched goods In the event that customers wish to return goods which are damaged or incorrectly despatched, a complete refund for the goods and the original despatch costs will be provided. , Customers wishing to return damaged or incorrectly despatched goods should firstly contact our Customer Service team on +44 (0)20 7496 8383 or email sales.bookshops@riba.org to request details of our freepost returns address. RIBA Bookshops will bear the full cost of returning the goods using a freepost address, or by arranging to have the goods collected. The goods should be returned (with original packaging if possible, along with a returns form (see above). Enquiries For further information on our services, please contact the RIBA Bookshops Customer Service team: Tel: +44 (0)20 7496 8383 Email: sales.bookshops@riba.org