The primer includes guidance on how practices can develop and implement the policies and processes required by the RIBA including why they are important, what they are for, how to comply with minimum standards or more advanced best practice in:
- Staff composition and business structure
- Equality, diversity and inclusion
- Quality management
- Environmental management
- Health and safety
- Dispute resolution
Template policies and systems for each of these issues can be found in the RIBA Chartered Practice Toolbox, available to all RIBA Chartered Practices, and those joining the scheme, through the RIBA Membership Team.