Honesty, integrity and competence, as well as concern for others and for the environment, are the foundations of the RIBA's three principles of professional conduct.
As part of their membership undertaking, Chartered Practices are bound by the RIBA Code of Practice for Chartered Practices.
The Code of Practice has recently been reviewed and overhauled. The new Code is effective from 1 May 2019. For facts and issues which pre-date this document, please see the previous Code which was effective from January 2017 until 1 May 2019.
The Disciplinary Procedures have also been amended and updated and are effective from 8 April 2019.
The Code of Practice is not only a tool for holding Chartered Practices to account in the event of a complaint against them, it is also a useful resource to assist Practices in their day-to-day work and operation: providing information and guidance on key issues.
If you wish to make a complaint about an RIBA Chartered Practice, first consider contacting the practice directly to try and resolve the dispute. Also consider the alternative dispute resolution options available, including: mediation, arbitration, adjudication.
Also bear in mind that professional conduct complaints do not lead to the awarding of compensation or a financial settlement. Professional conduct cases examine the professionalism and conduct of the practice in question, investigating whether or not there has been a breach of the Code of Practice.
If your complaint is not about a Chartered Practice, but instead an individual RIBA Member, please see the Code of Professional Conduct.
For more information please contact: firstname.lastname@example.org