As part of their membership undertaking, Chartered Practices are be bound by the RIBA Code of Practice for Chartered Practices. This Code sets out and explains the standards of professional conduct and practice that the RIBA requires of RIBA Chartered Practices.
This Code comprises:
- Three principles of professional conduct and practice (Honesty/Integrity, Competence, and Relationships)
- Professional values that support those principles
As part of the Code of Practice, practices are required to have in place a written complaints handling procedure. Guidance on complaints handling procedures is available below.
If you have concerns about a RIBA Chartered Practice in relation to the Code of Practice, you can contact the RIBA Professional Standards team at email@example.com.